Free Shipping on orders over $75
If you're not happy, we're not happy! At Tonic we aim to please, so if you're not completely satisfied with your order, we'll do whatever we can to make it better.
• All return packages must be received within 30 days of the date your order shipped from us. Tonic does not provide free shipping for returns- it is the customers' responsibility to pay for return shipping.
• Returns are processed when the item in question has been received by us via mail.
• Refunds can only be issued to your original payment method or in the form of store credit.
• Shipping is non-refundable.
• Items returned in damaged or worn condition will not be refunded. Earrings and bodysuits are final sale.
All sales are final. If an item doesn't fit correctly we will gladly exchange for the same item in a different size. If your size is no longer in stock you will receive equal value store credit.
HOLIDAY RETURN POLICY:
Gifts purchased up until DEC. 24/16 will be eligible for EXCHANGE/IN-STORE CREDIT up until JANUARY 24/17, with original receipt or gift receipt, on unworn merchandise with tags attached. Mailed returns must be in transit or received by us by this date. Please request a gift receipt if you would like one mailed out with your package.
1. Request return authorization through email at firstname.lastname@example.org
2. Address your package to:
122 2nd Ave N
S7K 2B2, Canada
Please consider how long your package will take to ship, depending on which method of shipping you choose. Once we have received your returned package you will be refunded for the amount you paid - Tonic does not take responsibility for any packages lost in the mail while being returned, so we recommend you acquire a tracking number from the post office.
Remember, you can always contact us with any additional order or product-related questions or issues!